Onboard Guest Service Specialist

Hornblower Group; Norfolk (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hornblower Group’s City Cruises division seeks a Server Assistant to support servers in delivering and removing food and beverages aboard a Coast Guard-inspected passenger vessel. You will be hospitable to guests, assist with seating, and ensure safety and cleanliness across dining areas.

Responsibilities include guiding guests through menus and service, maintaining galley and stations, and performing assigned duties with a focus on guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Must meet minimum state age requirements.
• Previous restaurant experience preferred.
• Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holiday.

Responsibilities

• Provide exceptional hospitality to guests
• Clean up used and unneeded dishes and glassware from guests’ tables to galley
• Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning
• Maintain the cleanliness and safety of all common areas and service stations
• Set up and break down dining room and service stations as prescribed
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
• Assist with the warm and efficient greeting and seating of guests when they arrive
• Additional job duties as assigned

Skills

Customer service

Organization

Interpersonal skills

Multitasking

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hornblower Group’s City Cruises division seeks a Server Assistant to support servers in delivering and removing food and beverages aboard a Coast Guard-inspected passenger vessel. You will be hospitable to guests, assist with seating, and ensure safety and cleanliness across dining areas.

Responsibilities include guiding guests through menus and service, maintaining galley and stations, and performing assigned duties with a focus on guest satisfaction.