Shipboard Excursions & Guest Experience Director

Socket.dev; Detroit (MI); On-site; USD 65,000 - 101,000; Full time

Benefits offered by this job

Competitive daily rate

Health, dental, vision, and 401(k)

Covered travel, room, uniforms, and培训

Job summary

American Cruise Lines seeks a Cruise & Excursions Director to lead onboard guest activities and ashore excursions, ensuring a premium experience across ports of call. You will coordinate programs, supervise vendors, and act as a brand ambassador while collaborating with hotel leadership.

The role involves long hours, high guest interaction, and living on board for extended periods, with a focus on delivering exceptional service and Shore Excursion operations.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Strong social skills.
• Strong critical thinking skills. Strong sense of production and presentation.
• Basic knowledge of audio/visual equipment required.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform the essential functions of the job with or without accommodation.

Responsibilities

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Create the Ship to Shore.
• Effectively communicate to guests via the shipboard daily program, stage, public address system and one‑on‑one interaction and socialization.
• Be extraordinarily well‑versed in the cruising region, ports of call and excursions offered.
• Confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
• Greet guests as they depart for and return from shore excursions.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely and smooth service.

Skills

Enthusiasm

Public speaking

Social skills

Critical thinking

Production & presentation

Audio/visual basics

Time management

TWIC

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines seeks a Cruise & Excursions Director to lead onboard guest activities and ashore excursions, ensuring a premium experience across ports of call. You will coordinate programs, supervise vendors, and act as a brand ambassador while collaborating with hotel leadership.

The role involves long hours, high guest interaction, and living on board for extended periods, with a focus on delivering exceptional service and Shore Excursion operations.