Shipboard Excursions Director

American Cruise Lines; Grand Rivers (KY); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Travel, room and board

Uniforms and training

Job summary

American Cruise Lines seeks an Excursions Director to engage guests in each destination through shore excursions, explorations, and adventures. You will oversee all shore excursions, transfers, and vendor communications, and serve as brand ambassador on excursions.

The role demands energy, collaboration, and a strong guest-service mindset. The position is shipboard, with long hours and daily guest interaction.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform the essential functions of the job with or without accommodation.

Responsibilities

• Arrange, confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators to ensure timely and smooth service.
• Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
• Present a detailed Excursion Briefing to guests at the beginning of every cruise.
• Communicate excursion changes to guests confidently.
• Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.
• Manage launch boat operations with the Mate.

Skills

Public speaking

Time management

Geography knowledge

Enthusiasm

Can-do attitude

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

TWIC

Job description

American Cruise Lines seeks an Excursions Director to engage guests in each destination through shore excursions, explorations, and adventures. You will oversee all shore excursions, transfers, and vendor communications, and serve as brand ambassador on excursions.

The role demands energy, collaboration, and a strong guest-service mindset. The position is shipboard, with long hours and daily guest interaction.