Shift Supervisor - Trauma-Informed Youth Care Leader

The Village for Families and Children; Hartford (CT); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Staff recognition

Tuition reimbursement

Professional development

Job summary

The Village for Families and Children in Hartford, CT is seeking a Shift Supervisor to coordinate shift operations and coach a multidisciplinary team. You will monitor daily program activities, ensure safety, and promote therapeutic interactions with youth in a 24-bed residential setting.

Responsibilities include crisis response, staff coaching, documenting care activities, and preparing the shift for the next team. Valid driver’s license and a background in human services are required.

Qualifications

• High school diploma required; Associate's or Bachelor's degree in a related field preferred
• Valid driver's license required
• Experience in human services or working with children with special needs preferred
• Knowledge of child development and the impact of trauma, abuse, and neglect
• Ability to work effectively as part of a multidisciplinary team
• Strong cultural competence and ability to work with diverse populations
• Ability to remain calm, manage stress, and respond safely in crisis or emergency situations
• Physically able to supervise children and perform job duties, including physical interventions (holds) when necessary (with or without reasonable accommodation)

Responsibilities

• Coordinate shift operations by ensuring appropriate staffing, schedule coverage, assignments, and required equipment for all team members
• Monitor daily program activities, including admissions, discharges, transportation, appointments, school transitions, field trips, and special events to ensure safe and efficient operations
• Maintain a consistent supervisory presence in the milieu by providing coaching, mentoring, training, and support to staff while promoting therapeutic interactions with youth
• Respond to crises and operational needs by coordinating emergency responses, staffing adjustments, and serving as the shift leader during critical incidents
• Ensure compliance with program policies, safety protocols, Therapeutic Crisis Intervention (TCI), Risking Connection, documentation requirements, and regulatory standards
• Conduct routine walkthroughs to monitor environmental safety, staff performance, client supervision, program schedules, and the overall quality of care
• Oversee completion of required client care activities, including safety checks, nursing documentation, hygiene routines, phone calls, and client debriefings
• Complete end-of-shift responsibilities, including staff debriefing, parent notifications, client observation reports, incident follow-up, and program readiness for the next shift
• Promote a safe, organized, and therapeutic environment by maintaining common areas, ensuring adequate supplies, and supporting positive youth and staff interactions

Job description

The Village for Families and Children in Hartford, CT is seeking a Shift Supervisor to coordinate shift operations and coach a multidisciplinary team. You will monitor daily program activities, ensure safety, and promote therapeutic interactions with youth in a 24-bed residential setting.

Responsibilities include crisis response, staff coaching, documenting care activities, and preparing the shift for the next team. Valid driver’s license and a background in human services are required.