Shift Supervisor- Eagle House

The Youth Counselor; Hartford (CT); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid time off

Health insurance

Job summary

The Village for Families & Children in Hartford, CT is seeking a Shift Supervisor to oversee on-site program operations for a 24-bed residential youth facility. You will coordinate staffing, monitor admissions and daily activities, and maintain a calm, therapeutic environment with trauma-informed approaches.

The role requires a high school diploma, a valid driver’s license, and experience in human services or with youth who have experienced trauma; a two-year or four-year degree is preferred.

Qualifications

• High school diploma required; degree preferred
• Experience in human services or working with children with special needs preferred
• Knowledge of child development and trauma impact
• Ability to work on a multidisciplinary team
• Strong cultural competence and ability to work with diverse populations
• Ability to remain calm and respond safely in crisis situations
• Physically able to supervise children including physical interventions when necessary (with/without accommodation)

Responsibilities

• Coordinate shift operations: staffing, scheduling, assignments and equipment
• Monitor daily program activities including admissions, discharges, transportation and school transitions
• Maintain supervisory presence; coach, mentor, train, and support staff with therapeutic interactions
• Respond to crises by coordinating emergency responses and shift leadership
• Ensure compliance with policies, safety protocols and regulatory standards
• Conduct regular safety/environmental checks and monitor staff performance
• Oversee client care activities and documentation; ensure program readiness for next shift
• Promote a safe, organized, and therapeutic environment for youth and staff

Skills

High-stress management

Trauma-informed care

Team leadership

Crisis response

Staff coaching

Cultural competence

Calm under pressure

Physical intervention familiarity

Education

High school diploma

Associate’s or Bachelor's degree in related field

Job description

Put your passion to work as a Shift Supervisor at The Village forFamilies & Children!

Our Mission:

The Village was one of the first agencies in the country to providehomes for neglected children. Today, we continue to achieve ourmission “to build a community of strong, healthy families who protectand nurture children” by providing a full range of behavioral health,early childhood and youth development, substance use treatment andsupport services for children, adults and families in the GreaterHartford, Connecticut region.

Named a Connecticut Top Workplace for six consecutive yearswithnationaldistinction for workplace culture and diversity,equity and inclusion practices, you can be sure you’re joining anorganization that’s just as committed to your success as we are tothose we serve.

Starting hourly rate $24.00 per hour withdifferential pay given for hours worked between 3 PM-7 AM.

Shift hours: 1st Shift and 2nd Shift Positions available

ABOUT EAGLE HOUSE

Program Overview

• 24-bed psychiatric residential treatment facility (PRTF) servingchildren ages 6–12
• Functions as a step-down or diversion from inpatient hospitalization
• Serves youth with severe emotional and behavioral challengesrelated to significant trauma
• Average length of stay: 4 months
• Goal: stabilize youth andprepare them for transition to community-based care, family, or foster placement
• Provides intensive, trauma-informed care focused onrelationship-building and skill development
• Services include: oPsychiatry and nursing evaluations o Individual, group, and familytherapy o Case management o Therapeutic recreation o Special education services
  • oPsychiatry and nursing evaluations
  • o Individual, group, and familytherapy
  • o Case management
  • o Therapeutic recreation
  • o Special education services
• Emphasis on helping youth build emotional regulation, copingskills, and positive interactions with peers and adults

Experience and Skills

• High school diploma required; Associate’s or Bachelor’s degree in arelated field preferred
• Valid driver’s license required
• Experience in human services orworking with children with special needs preferred
• Knowledge of child development and the impact of trauma, abuse, andneglect
• Ability to work effectively as part of a multidisciplinary team
• Strong cultural competence and ability to work with diversepopulations
• Ability to remain calm, manage stress, and respondsafely in crisis or emergency situations
• Physically able to supervise children and perform job duties,including physical interventions (holds) when necessary (withorwithout reasonable accommodation)

Responsibilities

• Coordinate shift operations by ensuring appropriatestaffing, schedule coverage, assignments, and required equipment forall team members.
• Monitor daily program activities, including admissions, discharges,transportation, appointments, school transitions, field trips, andspecial events to ensure safe and efficient operations.
• Maintain a consistent supervisory presence in the milieu byproviding coaching, mentoring, training, and support to staff whilepromoting therapeutic interactions with youth.
• Respond to crises and operational needs by coordinating emergencyresponses, staffing adjustments, and serving as the shift leaderduring critical incidents.
• Ensure compliance with program policies, safety protocols,Therapeutic Crisis Intervention (TCI), Risking Connection (RICH),documentation requirements, and regulatory standards.
• Conduct routine walkthroughs to monitor environmental safety, staffperformance, client supervision, program schedules, and the overallquality of care.
• Oversee completion of required client care activities, includingsafety checks, nursing documentation, hygiene routines, phone calls,and client debriefings.
• Complete end-of-shift responsibilities, including staff debriefing,parent notifications, client observation reports, incident follow-up,and program readiness for the next shift.
• Promote a safe, organized, and therapeutic environment bymaintaining common areas, ensuring adequate supplies, and supportingpositive youth and staff interactions.

Employee Benefits & Engagement

• Staff recognition programs, including awards and incentives forstaff of the month, perfect attendance, and appreciation eventsthroughout the year
• Tuition reimbursement
• Ongoing coaching, training, andprofessional development opportunities

Required Certifications (or willingness to obtain)

• Therapeutic Crisis Intervention (TCI)
• First Aid & CPR(American Red Cross)
• Defensive Driving

Our benefits package supports your whole life with comprehensivehealth coverage, generous paid time off, and employer matchedretirement savings. We also invest in your growth through tuitionassistance (Loan Forgiveness Program – NHSC, tuition reimbursementand Student Loan Repayment). https://thevillage.org/careers/our-benefits/