Shift Supervisor- Eagle House

The Village for Families & Children; Hartford (CT); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Tuition reimbursement

Staff development opportunities

Staff recognition programs

Job summary

The Village for Families & Children in Hartford, CT is seeking a Shift Supervisor to coordinate daily operations on 1st and 2nd shifts at Eagle House, a 24‑bed psychiatric residential treatment facility.

You will ensure staffing, supervise staff, respond to crises, document care, and support trauma‑informed practices while upholding safety and compliance.

Starting at $24/hour with nighttime differential, benefits include tuition reimbursement and staff development opportunities.

Qualifications

• High‑school diploma required; associate's or bachelor's degree preferred.
• Valid driver’s license required.
• Experience in human services or working with children with special needs preferred.
• Knowledge of child development and the impact of trauma.
• Ability to work effectively as part of a multidisciplinary team.
• Strong cultural competence.

Responsibilities

• Coordinate shift operations by ensuring appropriate staffing, schedule coverage, and equipment.
• Monitor daily program activities including admissions, discharges, transportation, and school transitions.
• Maintain supervision and coaching of staff while promoting therapeutic interactions with youth.
• Respond to crises and coordinate emergency responses as shift leader.
• Ensure compliance with policies, safety protocols, and regulatory standards.
• Oversee routine client care tasks and end-of-shift debriefings.

Skills

Staff supervision

Crisis management

Cultural competence

Team collaboration

Education

High school diploma

Associate or Bachelor's degree in related field

Job description

Job Description

Put your passion to work as a Shift Supervisor at The Village for Families & Children!

Our Mission

The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission to build a community of strong, healthy families who protect and nurture children by providing a full‑range of behavioral health, early childhood, and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region.

Named a Connecticut Top Workplace for six consecutive years with national distinction for workplace culture and diversity, equity and inclusion practices, you can be sure you are joining an organization that is equally committed to your success as it is to those we serve.

Starting hourly rate $24.00 per hour with differential pay for hours worked between 3 PM‑7 AM.

Shift hours: 1st Shift and 2nd Shift positions available.

Rotating schedule: Week 1: Monday – Friday, Week 2: Wednesday – Sunday.

About Eagle House

24‑bed psychiatric residential treatment facility (PRTF) serving children ages 6‑12.

Functions as a step‑down or diversion from inpatient hospitalization.

Serves youth with severe emotional and behavioral challenges related to significant trauma.

Average length of stay: 4 months. Goal: stabilize youth and prepare them for transition to community‑based care, family, or foster placement.

Provides intensive, trauma‑informed care focused on relationship‑building and skill development. Services include:

• Psychiatry and nursing evaluations
• Individual, group, and family therapy
• Case management
• Therapeutic recreation
• Special education services

Emphasis on helping youth build emotional regulation, coping skills, and positive interactions with peers and adults.

Position Overview – Shift Supervisor

Coordinate shift operations by ensuring appropriate staffing, schedule coverage, assignments, and required equipment for all team members.

Monitor daily program activities, including admissions, discharges, transportation, appointments, school transitions, field trips, and special events to ensure safe and efficient operations.

Maintain a consistent supervisory presence in the milieu by providing coaching, mentoring, training, and support to staff while promoting therapeutic interactions with youth.

Respond to crises and operational needs by coordinating emergency responses, staffing adjustments, and serving as the shift leader during critical incidents.

Ensure compliance with program policies, safety protocols, Therapeutic Crisis Intervention (TCI), Risking Connection (RICH), documentation requirements, and regulatory standards.

Conduct routine walkthroughs to monitor environmental safety, staff performance, client supervision, program schedules, and the overall quality of care.

Oversee completion of required client care activities, including safety checks, nursing documentation, hygiene routines, phone calls, and client debriefings.

Complete end‑of‑shift responsibilities, including staff debriefing, parent notifications, client observation reports, incident follow‑up, and program readiness for the next shift.

Promote a safe, organized, and therapeutic environment by maintaining common areas, ensuring adequate supplies, and supporting positive youth and staff interactions.

Employee Benefits & Engagement

Staff recognition programs, including awards and incentives for staff of the month, perfect attendance, and appreciation events throughout the year.

Tuition reimbursement.

Ongoing coaching, training, and professional development opportunities.

Required Experience

High‑school diploma required; associate's or bachelor's degree in a related field preferred.

Valid driver’s license required.

Experience in human services or working with children with special needs preferred.

Knowledge of child development and the impact of trauma, abuse, and neglect.

Ability to work effectively as part of a multidisciplinary team.

Strong cultural competence and ability to work with diverse populations.

Ability to remain calm, manage stress, and respond safely in crisis or emergency situations.

Physically able to supervise children and perform job duties, including physical interventions (holds) when necessary (with or without reasonable accommodation).

Required Certifications (or willingness to obtain)

• Medication Administration Certification
• Therapeutic Crisis Intervention (TCI)
• First Aid & CPR (American Red Cross)
• Defensive Driving
• Safe Food Handling
• Situational Awareness
• Risking Connection

Benefits

Our benefits package supports your whole life with comprehensive health coverage, generous paid time off, and employer‑matched retirement savings. We also invest in your growth through tuition assistance (Loan Forgiveness Program – NHSC, tuition reimbursement and Student Loan Repayment).

https://thevillage.org/careers/our-benefits/