Shift Supervisor (2nd shift)Eagle House

The Youth Counselor; Hartford (CT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Paid time off

Job summary

The Village for Families & Children in Hartford, CT is seeking a dedicated Shift Supervisor to oversee residential program operations at Eagle House. You’ll coordinate staffing, support staff development, and ensure safe, therapeutic interactions with youth in a 24-bed setting serving children with trauma histories.

You will lead crisis response, monitor daily activities, and ensure compliance with program policies and safety protocols.

Qualifications

• Requires high school diploma; college degree preferred.
• Valid driver’s license required.
• Experience in human services or working with children with special needs preferred.

Responsibilities

• Coordinate shift operations by ensuring staffing and assignments.
• Monitor daily activities including admissions, discharges, and school transitions.
• Provide coaching and supervision to staff and promote therapeutic interactions with youth.
• Respond to crises and coordinate emergency responses during incidents.
• Ensure compliance with safety, intervention, and regulatory standards.
• Oversee client care activities and complete end-of-shift debriefings.

Skills

High school diploma

Valid driver’s license

Human services experience

Knowledge of child development

Team collaboration

Cultural competence

Crisis response

Physical supervision

Education

Associate’s or Bachelor’s degree in a related field

Job description

Put your passion to work as a Shift Supervisor at The Village forFamilies & Children!

Our Mission:

The Village was one of the first agencies in the country to providehomes for neglected children. Today, we continue to achieve ourmission “to build a community of strong, healthy families who protectand nurture children” by providing a full range of behavioral health,early childhood and youth development, substance use treatment andsupport services for children, adults and families in the GreaterHartford, Connecticut region.
Named a Connecticut Top Workplace for six consecutive yearswithnationaldistinction for workplace culture and diversity,equity and inclusion practices, you can be sure you’re joining anorganization that’s just as committed to your success as we are tothose we serve.

Starting hourly rate $24.00 per hour withdifferential pay given for hours worked between 3 PM-7 AM.

• Tuesday - Saturday 2:00pm - 10:30pm

ABOUT EAGLE HOUSE

Program Overview

• 24-bed psychiatric residential treatment facility (PRTF) servingchildren ages 6–12
• Functions as a step-down or diversion from inpatient hospitalization
• Serves youth with severe emotional and behavioral challengesrelated to significant trauma
• Average length of stay: 4 months
• Goal: stabilize youth andprepare them for transition to community-based care, family, or foster placement
• Provides intensive, trauma-informed care focused on relationship-building and skill development
• Services include: oPsychiatry and nursing evaluations o Individual, group, and familytherapy o Case management o Therapeutic recreation o Special education services
• Emphasis on helping youth build emotional regulation, copingskills, and positive interactions with peers and adults

• Coordinate shift operations by ensuring appropriatestaffing, schedule coverage, assignments, and required equipment forall team members.
• Monitor daily program activities, including admissions, discharges,transportation, appointments, school transitions, field trips, andspecial events to ensure safe and efficient operations.
• Maintain a consistent supervisory presence in the milieu byproviding coaching, mentoring, training, and support to staff whilepromoting therapeutic interactions with youth.
• Respond to crises and operational needs by coordinating emergencyresponses, staffing adjustments, and serving as the shift leaderduring critical incidents.
• Ensure compliance with program policies, safety protocols,Therapeutic Crisis Intervention (TCI), Risking Connection (RICH),documentation requirements, and regulatory standards.
• Conduct routine walkthroughs to monitor environmental safety, staffperformance, client supervision, program schedules, and the overallquality of care.
• Oversee completion of required client care activities, includingsafety checks, nursing documentation, hygiene routines, phone calls,and client debriefings.
• Complete end-of-shift responsibilities, including staff debriefing,parent notifications, client observation reports, incident follow-up,and program readiness for the next shift.
• Promote a safe, organized, and therapeutic environment bymaintaining common areas, ensuring adequate supplies, and supportingpositive youth and staff interactions.

Employee Benefits & Engagement

• Staff recognition programs, including awards and incentives forstaff of the month, perfect attendance, and appreciation eventsthroughout the year
• Tuition reimbursement
• Ongoing coaching, training, andprofessional development opportunities

Experience and Skills

Qualifications and Skills

• High school diploma required; Associate’s or Bachelor’s degree in arelated field preferred
• Valid driver’s license required
• Experience in human services orworking with children with special needs preferred
• Knowledge of child development and the impact of trauma, abuse, andneglect
• Ability to work effectively as part of a multidisciplinary team
• Strong cultural competence and ability to work with diversepopulations
• Ability to remain calm, manage stress, and respondsafely in crisis or emergency situations
• Physically able to supervise children and perform job duties,including physical interventions (holds) when necessary (with orwithout reasonable accommodation)

Required Certifications (or willingness to obtain)

• Therapeutic Crisis Intervention (TCI)
• First Aid & CPR(American Red Cross)
• Defensive Driving

Our benefits package supports your whole life with comprehensivehealth coverage, generous paid time off, and employer matchedretirement savings. We also invest in your growth through tuitionassistance (Loan Forgiveness Program – NHSC, tuition reimbursementand Student Loan Repayment). https://thevillage.org/careers/our-benefits/