Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Taneytown (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor Trainee to join their team. This entry-level role is designed to develop management skills and prepare individuals for supervisory positions. Trainees will gain hands-on experience in store operations, customer service, and team leadership. With a focus on building customer loyalty and ensuring smooth store operations, this position offers a unique opportunity to grow within a dynamic environment. Comprehensive benefits and flexible scheduling make this a compelling opportunity for those looking to advance their careers in retail management.

Benefits

Medical plans

401(k)

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Qualifications

• Strong analytical and communication skills are essential.
• Flexibility in schedule is required for various shifts.

Responsibilities

• Supervise store activities and manage staff effectively.
• Assist customers with inquiries and ensure a positive experience.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Customer service

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher-level supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop management skills, completes basic training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training, trainees are eligible for promotion to open supervisory positions. These roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store activities by assigning, directing, and following up
4. Communicate effectively with management and staff
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS customer service culture (greet, offer help, thank)
8. Handle customer relations issues per company policy, ensuring a positive shopping experience
9. Maintain customer confidentiality

Qualifications

• Deductive reasoning, analytical, and computer skills
• Advanced communication skills
• Flexible schedule, including early mornings, overnights, weekends, and overtime as needed

Preferred Qualifications

• Retail experience

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated Weekly Hours: 30

Time Type: Full time

Pay Range: $16.00 - $24.00 per hour, depending on experience, education, and location.

We offer comprehensive benefits, including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, and more. For details, visit our benefits page.

The application window closes on 07/29/2025. Qualified applicants with arrest or conviction records will be considered per applicable laws.