Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor Trainee to join their dynamic team. This entry-level position offers a unique opportunity to develop essential management skills while working in a fast-paced retail environment. Trainees will learn to supervise store operations, enhance customer loyalty through exceptional service, and prepare for future leadership roles. With comprehensive benefits and a supportive work culture, this role is perfect for individuals eager to grow their careers in retail management. Join a company dedicated to transforming the customer experience and making a difference in the community.

Benefits

Medical plans

401(k)

Employee stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Retiree medical access

Qualifications

• Strong analytical and communication skills are essential for this role.
• Flexibility to work early mornings, overnights, and weekends is required.

Responsibilities

• Supervise store crew and ensure effective communication with management.
• Assist customers and promote a positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility to work various hours

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and completes all opening and closing procedures.

Essential Functions

1. Management

• Work effectively with store management and staff.
• Supervise store crew through assigning, directing, and following up on activities.
• Communicate effectively with management and staff.

1. Customer Service

• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture—greeting, offering help, and thanking customers.
• Handle customer relations issues per company policy to ensure a positive shopping experience.
• Maintain customer confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $16.00 - $24.00 per hour, depending on experience, education, and location.

We offer comprehensive benefits, including medical plans, 401(k), employee stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more information, visit our benefits page.

The application window closes on 07/30/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.