Shift Supervisor, Store Operations & Customer Experience

MFA Oil Company; Lake Lotawana (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

MFA Petroleum Company is seeking Break Time Shift Leaders to assist in managing a Break Time Convenience Store. This entry into management helps with store finances, supervision, and completing paperwork while delivering fast, friendly service.

You will engage with customers, oversee daily operations, promote food service and safety, and help train team members. The role emphasizes hands-on leadership and dependable shift coverage to keep the store running smoothly.

Responsibilities

• Working with customers - Provide excellent customer service by engaging with customers and encouraging the store team to do the same; consistently and courteously greet and thank each customer and provide fast and friendly customer service; actively support peak hours; handle complaints quickly and courteously; conduct accurate and efficient transactions.
• Day-to-day store operations - Assist in all aspects of store operation including daily reporting, banking, inventory, bookkeeping, fuel management, and ensuring the facility and all equipment and property is well maintained and in good condition; maintain store cleanliness; ensure timely open and close and observation of all scheduled hours of operation during assigned shifts; execute food programs including promoting food service and safety.
• Merchandising and sales - Assist in the proper execution of marketing programs; perform all merchandising activities including proper pricing, knowledge and implementation of promotions and sales, suggestively selling to customers, proper vendor check in, and keeping all merchandise stocked, clean, fronted, and faced (including the cooler).
• Supervising - Supervise assigned shifts in the absence of the manager; help train new employees on company policies and procedures; provide input for performance evaluation and disciplinary action as required; promote food service and food safety.
• Communication - Maintain timely and professional communication with customers, vendors, other employees, and management as it relates to all aspects of the store operations
• Financial Responsibility - Understand the store finances; control merchandise and cash shortages and other expenses; participate in cash

Job description

MFA Petroleum Company is seeking Break Time Shift Leaders to assist in managing a Break Time Convenience Store. This entry into management helps with store finances, supervision, and completing paperwork while delivering fast, friendly service.

You will engage with customers, oversee daily operations, promote food service and safety, and help train team members. The role emphasizes hands-on leadership and dependable shift coverage to keep the store running smoothly.