Shift Supervisor: Store Leader & Customer Experience

CVS Health; Selden (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team and drive store execution while building customer loyalty through excellent service. In the absence of a manager, you’ll lead the staff, ensure operations run smoothly, and complete opening and closing procedures.

The role emphasizes supervision, customer relations, and merchandising responsibilities with a flexible schedule. High School diploma or equivalent preferred.

Qualifications

• Deductive reasoning ability and analytical skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including early mornings, overnights, weekends, and urgent issues.

Responsibilities

• Lead store operations in absence of manager to ensure smooth running and opening/closing procedures.
• Support CVS Store Management in driving customer service excellence and staff performance.
• Supervise crew, assign and monitor tasks, and maintain effective communication between management and staff.
• Handle customer questions, issues and complaints, upholding CVS customer service standards.
• Price, stock, display, and inventory management of weekly, promotional, and seasonal merchandise.

Skills

Analytical skills

Deductive reasoning

Communication

Supervision

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team and drive store execution while building customer loyalty through excellent service. In the absence of a manager, you’ll lead the staff, ensure operations run smoothly, and complete opening and closing procedures.

The role emphasizes supervision, customer relations, and merchandising responsibilities with a flexible schedule. High School diploma or equivalent preferred.