Shift Supervisor - St. Charles

Club Elite and Club Fitness; Saint Charles (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free Memberships

Employee Ownership (ESOP)

Career Growth

Local Support

Comprehensive Benefits

Job summary

Club Fitness in Saint Charles, MO is seeking a Shift Supervisor to support club leadership and keep the facility clean, friendly, and functional. This role centers on delivering an exceptional member experience and guiding teams to meet service standards. You will conduct member check-ins, assist with front desk operations, and train staff on POS usage while ensuring safety and cleanliness throughout the club.

Some travel to the corporate office in St. Peters, MO may be required.

Qualifications

• High School diploma or GED required.
• 18 years of age or older required.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and a positive attitude.
• Ability to work varying hours including evenings, weekends, and holidays.

Responsibilities

• Drive our fitness vision and culture by providing the BEST member experience throughout their club visit; greet members warmly and anticipate their needs.
• Provide club tours and educate potential members on Club Fitness amenities and services.
• Train and mentor staff on front desk functions, member check-ins/POS, and facility cleanliness.
• Assist club leadership with daily operations, audits, and delegating tasks to staff as needed.
• Ensure proper member check-ins and kids club check-ins for safety of members and staff.
• Maintain a clean and organized club according to standards through walk-throughs and assigned area cleaning.
• Provide a safe, enjoyable environment for children ages 2 and up in the Kids Club.
• Engage with new and current members, guiding them to amenities to support fitness goals.
• Accurately complete point-of-sale transactions.
• Notify leadership of gym incidents requiring incident reports.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professionalism

Flexibility

Education

High School diploma or GED

Job description

Community | Action | Recognition | ExperienceOUR VISION is to be the elite health and fitness provider in every community we serve.OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.OverviewThe Shift Supervisor is responsible for assisting club leadership in the day-to-day operations of the club, ensuring it remains clean, functional, and friendly. This role is pivotal in ensuring a high level of member satisfaction, reinforcing our commitment to an excellent member experience.Schedule: Monday - Thursday: 4:00 PM - 9:00PM, Sunday 8AM-2PMPay: Hourly rate of $16.00-$16.50/hrA Day in the Life of a Shift SupervisorDrive our fitness vision and culture by providing the BEST member experience throughout their club visit - always offering a friendly hello & goodbye and anticipating their needProvide club tours and educate potential members on the value of Club Fitness amenities and serviceTrain and mentor staff on front desk functions, member check-ins/POS, and facility cleanlinesAssist club leadership with daily operations, including completing daily facility audits and helping task employees with cleaning or other responsibilities based on audit resultsEnsure proper member check-ins and kids club check-ins for the safety of our members and employeesMaintain a clean and organized club according to company standards by conducting club walk-throughs and cleaning assigned areaProvide a safe, enjoyable, and upbeat environment for children ages 2 and up in the Kids ClubEngage with new and current members, pointing them to Club Fitness amenities and services to help them achieve their fitness and health goalsAccurately complete point of sales transactionsNotify leadership of gym incidents that require incident reportsYou'll Succeed if you LoveInteracting with peopleBeing busy and getting things doneDelivering excellent customer serviceAchieving and exceeding member expectationsProviding a Clean, Functional, and Friendly environmentHigh School diploma or GED, required18 years of age or older, requiredPrevious experience in customer service or hospitality, preferredExcellent communication and interpersonal skillsAbility to handle stressful situations with professionalism and a positive attitudeStrong multitasking abilitiesAbility to work varying hours as needed, including evenings, weekends, and holidaysThis role requires travel to the corporate office (St. Peters, MO) and other Club Fitness locations as needed for training and meetings.Physical Requirements:Long periods of standing and moving about the facilityOccasional lifting of gym equipment may be neededMust be able to lift or move up to 50 lbs.Daily physical activity includes lifting weights, squatting, bending, reaching, spotting, and standing for prolonged periods of time.Why You’ll Love Working for Club Fitness:Fun and Supportive Team – We're a team that knows how to have fun, works hard, and supports each other every step of the way.Employee Owned – Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee ownersCareer Growth – We believe in your potential. We offer opportunities for career advancement and provide training for everyBODY on our team.Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.Free Memberships – You get FREE access to all our club locations because you deserve it.Discounts – Enjoy discounts on, cooler beverages, snacks, and tanning upgrades.Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Club Brands is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices of law.