Operations Manager - Affton

Club Elite and Club Fitness; Affton (MO); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Free club memberships

Employee ownership (ESOP)

Career growth and training

Discounts on beverages and tanning

Job summary

Club Fitness in Affton, MO seeks an Operations Manager to ensure gyms are clean, functional and welcoming. You will lead operational staff, manage staffing, performance and development while modeling culture and values.

The role covers supervisory, administrative, and operational responsibilities with a focus on service excellence and team leadership. The position requires long hours and travel to corporate and other locations as needed.

Qualifications

• High School diploma or GED, required.
• 18 years of age or older, required.
• Previous experience in customer service, hospitality, and leadership preferred.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and a positive attitude.
• Strong multitasking abilities.
• Ability to work varying hours as needed, including evenings, weekends, and holidays.

Responsibilities

• Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.
• Hire, train, encourage team members to deliver Club Fitness' service promise consistently.
• Provide effective decision-making regarding customer service issues.
• Heighten, develop, and foster a strong organizational customer service focused team.
• Contribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.
• Assist with Club Staff workloads to ensure smooth and efficient business operation.
• Stay up to date with company policies and procedures to maintain consistency with Club Staff.
• Maintain an organizational culture that attracts, retains and motivates top quality employees.
• Communicate and respond on all pertinent issues and concerns regarding staffing, sales, services, member issues and employee relations to leadership.
• Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIR).
• Inventory (counting and ordering) for all operational needs of the Club.
• Scheduling of MEA/Kids club staff- assist with coverage as needed (flexible schedule in correlation to the needs of the club/scheduling gaps).
• Support leadership in maintaining a clean gym environment including cleanliness standards.

Skills

Customer service

Staff management

Leadership

Communication skills

Multitasking

Scheduling

Education

2 Year Degree

Job description

Job Details

Job Location: Affton - Affton, MO 63123

Position Type: Full Time

Education Level: 2 Year Degree

Community | Action | Recognition | Experience

OUR VISION is to be the elite health and fitness provider in every community we serve.

OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.

Overview

The Operations Manager is responsible for ensuring that all gyms are consistently clean, functional, and friendly. The Operations Manager will role-model the company's values and culture. This position also manages operational employees, including staffing, performance management and individual and team development while maintaining a positive work environment.

Base Salary Range: $37,500 - $42,500 (Dependent on Experience)

Primary Schedule: Monday-Wednesday 7am-5pm, Thursday 7am-4:30pm, & Saturday 8am-4pm

Strategic and Customer Service Responsibilities

• Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.
• Hire, train, encourage team members to deliver Club Fitness' service promise consistently.
• Provide effective decision-making regarding customer service issues.
• Heighten, develop, and foster a strong organizational customer service focused team.

Supervisory Responsibilities

• Contribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.
• Assist with Club Staff workloads to ensure smooth and efficient business operation.
• Stay up to date with company policies and procedures to maintain consistency with Club Staff.
• Maintain an organizational culture that attracts, retains and motivates top quality employees.

Administrative Responsibilities

• Communicate and respond on all pertinent issues and concerns regarding staffing, sales, services, member issues and employee relations to leadership.
• Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIR).
• Inventory (counting and ordering) for all operational needs of the Club.

Operations Responsibilities

• Assist with Help Desk tickets and follow-up with facility and equipment repairs.
• Scheduling of MEA/Kids club staff- assist with coverage as needed (flexible schedule in correlation to the needs of the club/scheduling gaps).
• Support leadership in maintaining a clean gym environment including, but not limited to, identifying opportunities in cleanliness, assigning and inspecting the facility audit, and taking an active role in training staff on the Club Fitness standards regarding cleanliness.

You will Succeed if you Love:

• Interacting with people
• Attention to detail
• Being busy and getting things done
• Delivering excellent customer service
• Achieving and exceeding member expectations
• Providing a Clean, Functional, and Friendly environment

Qualifications

• High School diploma or GED, required
• 18 years of age or older, required
• Previous experience in customer service, hospitality, and leadership preferred
• Excellent communication and interpersonal skills
• Ability to handle stressful situations with professionalism and a positive attitude
• Strong multitasking abilities
• Ability to work varying hours as needed, including evenings, weekends, and holidays
• Ability to work outside normal work hours when dictated by workload- required

This role requires travel to the corporate office (St. Peters, MO) and other Club Fitness locations as needed for training and meetings.

Physical Requirements

• Must be able to lift or move up to 50 lbs.
• Daily physical activity includes lifting weights, squatting, bending, reaching, spotting, and standing for prolonged periods of time.

Why You'll Love Working for Club Fitness:

• Fun and Supportive Team - We're a team that knows how to have fun, works hard, and supports each other every step of the way.
• Employee Owned - Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners
• Career Growth - We believe in your potential. We offer opportunities for career advancement and provide training for everyBODY on our team.
• Local Support - We're proud to be local to St. Louis, where club support is just one call away when you need it.
• Free Memberships - You get FREE access to all our club locations because you deserve it.
• Discounts - Enjoy discounts on smoothies, cooler beverages, snacks, and tanning upgrades.
• Comprehensive Benefits - Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.