Shift Supervisor - Security

Bally's Corporation; Rock Island (IL); On-site; USD 26,139 - 37,229; Full time

Job summary

Bally's Corporation in Rock Island, Illinois is looking for a Security Supervisor to oversee daily activities of the security team. This role develops a culture of superior guest service, ensures the physical safety of guests and employees, and conducts investigations as necessary.

The ideal candidate should have a high school diploma, supervisory experience, and strong communication skills. This position offers a target salary of $23.00 per hour and is designed for someone who can work in a physically demanding and dynamic environment.

Qualifications

• High School graduate or equivalent.
• College or military education preferred.
• Prior security, safety, or loss prevention experience preferred.
• Supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and influence others.

Responsibilities

• Develops a service culture for superior guest service.
• Supervises daily activities of security staff.
• Oversees physical security of the casino and assets.
• Conducts investigations of incidents.
• Trains and develops security staff.

Skills

Problem solving

Leadership

Detail Oriented

Active Listening

Education

High School Diploma or equivalent

Job description

Responsibilities

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Supervises and manages the daily activities of security staff for their respective shift.
• Maintains performance, personnel, and operational records.
• Oversees the physical security of the casino and company assets.
• Responsible for the physical safety of guests, employees and property, recommends improvement measures
• Conducts investigations of incidents and assists the Gaming Board in investigations as needed.
• Ensures all applicable personnel adhere to the Adopted Rules, MIC's, IC's, and company policy & procedures.
• Trains, develops, and schedules security staff.
• Disseminates pertinent information to security staff.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Qualifications

• High School graduate or equivalent
• College or military education preferred
• Prior security, safety, or loss prevention experience preferred
• Supervisory experience preferred
• Excellent customer service skills
• Ability to lead, influence others and coach for success
• Strong administrative, organizational and decision making abilities
• Excellent written and verbal communication skills

Education

• High School (preferred)

Licenses & Certifications

• IGB Level 2 (preferred)

Skills

• Problem solving (preferred)
• Leadership (preferred)
• Detail Oriented (preferred)
• Active Listening (preferred)

Physical Requirements

• Physically mobile with reasonable accommodations
• Respond to visual and aural cues
• Read, write, speak, and understand English
• Able to work flexible shifts
• Operate in mentally and physically stressful situations

Environmental Working Conditions

The work environment contains bright lights, loud noise, and stressful situations.

Target Salary

Target Salary Range $23.00

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.