Security Supervisor - Grave Shift

Caesars Entertainment; Baltimore (MD); On-site; USD 57,150 - 69,850; Full time

Benefits offered by this job

PTO

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Job summary

Caesars Entertainment is seeking a Security Supervisor in Baltimore, Maryland. This role is responsible for coordinating security activities on assigned shifts, supervising the Security team, and ensuring a safe and guest-friendly environment.

The ideal candidate must be at least 21 years old, have a high school diploma or GED, and possess strong leadership skills. Compensation is $63,500 per year, with benefits including PTO and insurance.

Qualifications

• Must be at least 21 years of age.
• Minimum 1 year of supervisory or lead experience preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate and supervise security activities on an assigned shift.
• Ensure safety and security of guests and team members.
• Train Security personnel to ensure compliance with policies.

Skills

Leadership

Interpersonal skills

Communication

Analytical ability

Education

High school diploma or GED

Job description

The Security Supervisor primary function is to coordinate security activities on an assigned shift and supervise Security team members. The Supervisor provides a friendly and safe environment for guests and team members while protecting company assets and maintaining a safe and secured entertainment atmosphere.

Responsibilities

• Evaluates the performance of personnel under their supervision.
• Acts as a role model, always presenting oneself as a credit to Caesars Entertainment and encouraging others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Demonstrates and consistently role models Family‑Style Service.
• Supervises all Security and field activities to ensure adequate protection of company and guest assets as well as safety of customers and team members on property.
• Roam or stands at posts to ensure safety and security or to observe suspect activity or underage gamblers.
• Coordinates and handles all suspect activity with management.
• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
• Trains and coordinates Security personnel to ensure compliance with all related policies to provide a safe environment for our guests.
• Assists Security shift leader in Security functions to include scheduling, monitoring of alarms and reporting of disorder on the casino and hotel premises.
• Ensures that posts in their zones are properly manned and that reliefs are provided when necessary.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity‑seeking scenarios to involve all team members in service improvements.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, departmental goals and business strategy.
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
• Uses Team Member survey data to improve the workplace, listens and responds to employees, recognizes, and rewards individual and team performance.
• Directs and supervises activities in assigned zone, with the assistance of the Security force.
• Conducts investigations as assigned.
• Participates in the supervision, operation and/or support of all cross‑department operations.
• Complies with Maryland Gaming Commission Regulations and company regulations, policies, and procedures.
• Performs all other related and compatible duties as assigned.
• Maintains a well‑groomed appearance which reflects the professional appearance and demeanor of the Security Department.

Qualifications

• Must be at least 21 years of age or older.
• High school diploma, GED or extensive professional and college level training are required.
• Must possess strong leadership, supervisory and interpersonal skills.
• Minimum 1 year of supervisory or lead experience preferred.
• Extensive command or supervisory level law enforcement experience, and/or casino security experience, or a combination thereof, is a plus.
• Must possess strong oral and written communication skills with good analytical ability, including tact when dealing with difficult customers; must read, write, speak, and understand English.
• Ability to maintain extremely confidential information.
• General familiarity with investigative procedures.
• Ability to work in a fast‑paced environment.
• Ability to work in a flexible schedule; must allow for changes in assignments and priorities depending on identified needs of the company.
• Ability to work independently as well as part of a team.
• Must present a well‑groomed appearance.
• $63,500 yearly salary.
• Bi‑weekly pay dates.
• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance.