Shift Supervisor - Security

Bally's Corporation; Baton Rouge (LA); On-site; USD 21,000 - 29,000; Full time

Job summary

Bally's Corporation in Baton Rouge, LA is seeking a dedicated Security Officer to maintain high-quality guest service while safeguarding guests and team members. You will monitor incidents, investigate complaints, manage safety hazards, and assist with emergency drills and evacuations.

The role requires strong interpersonal skills, the ability to work a flexible schedule including nights, weekends and holidays, and a professional demeanor suited to a busy casino environment.

Qualifications

• Gaming/security experience preferred
• Professional demeanor facilitating guest and staff interaction
• Strong teamwork and communication skills
• 1-3 years in security duties; a 4-year degree or equivalent is preferred
• High school diploma or GED equivalent preferred

Responsibilities

• Ensure consistent high-quality service to all guests and team members
• Maintain guest service standards for a favorable gaming experience
• Investigate incidents and guest complaints; produce summary reports
• Lead emergency response drills and evacuations
• Monitor safety hazards and ensure compliance with policies
• Communicate important information to security and staff
• Interview, hire, and train team members; manage performance and conduct
• Work a flexible schedule including nights, weekends, and holidays

Skills

Guest service

Teamwork

Interpersonal skills

Verbal communication

Written communication

Education

4-year degree or equivalent

High school diploma or GED

Job description

ESSENTIAL FUNCTIONS:

• Ensure consistent high-quality service to all our team members and guests.
• Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Investigate incidents and guest complaints and produce summary report of findings.
• Review Security activities with Security Manager.
• Observe, identify, and appropriately address intoxicated guests.
• Check for and report safety hazards.
• Serve as team leader for emergency response drills and evacuations.
• Complete all government reporting.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

WORKING ENVIRONMENT & PHYSICAL EFFORTS:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, and lifting up to 50 pounds
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Target Hourly Rate

$18 per hour

Qualifications

Experience

• Gaming industry experience is highly preferred. (preferred)
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. (preferred)
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. (preferred)
• One to three years of experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred. (preferred)
• A high school diploma or GED equivalent is preferred (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.