Shift Supervisor - Security

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 48,000 - 52,000; Full time

Job summary

Bally's Quad Cities Casino & Hotel in Rock Island, IL seeks a Security Supervisor to lead daily security operations, ensure guest and employee safety, and protect casino assets.

You will supervise security staff, conduct investigations, maintain records, and ensure compliance with regulatory and company policies while delivering superior guest service.

Qualifications

• High School diploma or better.
• Prior security, safety, or loss prevention experience preferred.
• Ability to lead, influence others and coach for success.
• Able to work flexible shifts.
• Read, write, speak, and understand English.
• Physically mobile with reasonable accommodations.
• Excellent written and verbal communication skills.
• Strong administrative, organizational and decision making abilities.
• Supervisory experience preferred.
• College or military education preferred.

Responsibilities

• Develops a Service Culture ensuring superior guest service by all team members.
• Supervises and manages the daily activities of security staff for their shift.
• Oversees the physical security of the casino and company assets.
• Maintains performance, personnel, and operational records.
• Conducts investigations of incidents and assists the Gaming Board in investigations as needed.
• Trains, develops, and schedules security staff.
• Disseminates pertinent information to security staff.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.

Skills

Leadership

Detail Oriented

Problem Solving

Communication Skills

Supervisory Experience

English Proficiency

Education

High School Diploma or Equivalent

College or Military Education Preferred

Job description

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members
• Supervises and manages the daily activities of security staff for their respective shift
• Maintains performance, personnel, and operational records
• Oversees the physical security of the casino and company assets
• Responsible for the physical safety of guests, employees and property, recommends improvement measures
• Conducts investigations of incidents and assists the Gaming Board in investigations as needed
• Ensures all applicable personnel adhere to the Adopted Rules, MIC’s, IC’s, and company policy & procedures
• Trains, develops, and schedules security staff
• Disseminates pertinent information to security staff
• Ensures department adheres to all regulatory, departmental and company policies and procedures
• Knowledge of all promotions and events
• All other duties as assigned

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.
• Target Salary Range $23.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Preferred

Problem solving

Advanced

Leadership

Advanced

Detail Oriented

Advanced

Advanced

Education

Preferred

High School or better.

Experience

Preferred

Operate in mentally and physically stressful situations

Able to work flexible shifts

Read, write, speak, and understand English

Respond to visual and aural cues

Physically mobile with reasonable accommodations

Excellent written and verbal communication skills

Strong administrative, organizational and decision making abilities

Ability to lead, influence others and coach for success

Supervisory experience preferred

Prior security, safety, or loss prevention experience preferred

College or military education preferred

High School graduate or equivalent

Licenses & Certifications

Preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.