Shift Supervisor - Security

Bally's Interactive; Rock Island (IL); On-site; USD 26,139 - 37,229; Full time

Job summary

Bally's Interactive in Rock Island, Illinois, is seeking a Security Supervisor to develop and maintain a Service Culture and oversee daily activities of the security team. You'll ensure the safety of guests and employees while managing records and conducting investigations as required.

The ideal candidate will have strong leadership and customer service skills, a high school diploma, and prior security or supervisory experience. Flexibility in working shifts is necessary for this role.

Qualifications

• Prior security, safety, or loss prevention experience preferred.
• Supervisory experience preferred.

Responsibilities

• Develops a Service Culture for guest service delivery.
• Supervises daily activities of security staff.
• Maintains performance and operational records.
• Oversees the physical security of the casino.
• Conducts investigations of incidents as needed.
• Ensures adherence to company policies.

Skills

Customer service skills

Leadership

Administrative skills

Organizational skills

Verbal communication

Written communication

Education

High School graduate or equivalent

College or military education

Job description

Responsibilities

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Supervises and manages the daily activities of security staff for their respective shift.
• Maintains performance, personnel, and operational records.
• Oversees the physical security of the casino and company assets.
• Responsible for the physical safety of guests, employees and property, recommends improvement measures
• Conducts investigations of incidents and assists the Gaming Board in investigations as needed.
• Ensures all applicable personnel adhere to the Adopted Rules, MIC ’ s , IC ’ s , and company policy & procedures.
• Trains, develops, and schedules security staff.
• Disseminates pertinent information to security staff.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Qualifications

• High School graduate or equivalent
• College or military education preferred
• Prior security, safety, or loss prevention experience preferred
• Supervisory experience preferred
• Excellent customer service skills
• Ability to lead, influence others and coach for success
• Strong administrative, organizational and decision making abilities
• Excellent written and verbal communication skills

Physical Requirements

• Physically mobile with reasonable accommodations
• Respond to visual and aural cues
• Read, write, speak, and understand English
• Able to work flexible shifts
• Operate in mentally and physically stressful situations

  Environmental Working Conditions

  The work environment contains bright lights, loud noise, and stressful situations.

  Target Salary

  • Target Salary Range $23.00