Security Shift Manager - Swing Shift

ViziRecruiter,LLC.; Plainville (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

PENN Entertainment in Massachusetts is seeking a Security Shift Supervisor to manage the daily security operations and oversee a team of security personnel on site. The role emphasizes safeguarding guests and property while maintaining high service standards.

You will coordinate staffing, conduct training, enforce department policies, and collaborate with law enforcement as needed to ensure safe and compliant casino operations.

Qualifications

• Bachelor's degree from an accredited four-year college or university.
• One to two years of casino security and/or related experience.
• Three to five years of supervisory experience.
• In-depth knowledge of security measures and controls.
• Proficiency in Microsoft applications (Excel, Access, Word).
• Effective written, verbal and presentation communication.

Responsibilities

• Manage the daily shift operations and activities of the Security Department.
• Determine manpower requirements and schedule adequately to balance security with costs.
• Maintain updated trespass/banned guest lists.
• Administer training programs for security personnel.
• Hire, train, and develop security staff and review performance.
• Develop and maintain internal and external reporting procedures.
• Cooperate with law enforcement at all levels.

Skills

Security leadership

Guest security

Communication

MS Office

Crisis management

Education

Bachelor's degree

Tools

Microsoft Excel

Access

Word

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for managing the daily shift operations and activities of the Security Department to ensure goals and objectives are achieved in accordance with the Director of Security.
• Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum-security coverage with minimum labor costs.
• Maintains and keeps updated list of trespassed and or banded guests.
• Administers training programs for assigned security personnel that will ensure effective security of gaming and money handing experience.
• Counsels, guides and instructs security personnel on the proper performance of their duties.
• Performs the function of hiring, training, and developing security personnel skills, reviewing security personnel performance and administering discipline.
• Develops implements and maintains required internal and external reporting procedure.
• Cooperates with federal, state, and local law enforcement agencies of mutual concern.
• Responsible for providing exceptional customer service to all guests.
• Overall administrator of the shift’s security environment, reporting to the Director of Security.
• Under the direction of the Director of Security, conducts surprise and routine inspections and drills to check the efficiency of all security measures and controls.
• Under the direction of the Director of Security and in collaboration and cooperation with law enforcement agencies, investigates crimes committed such as fraud and theft.

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university or equivalent.
• One to two years of casino security and/or related experience.
• Three to five years of supervisory experience.
• Possess in-depth knowledge and appreciation of security measures and controls.
• Must be proficient in Microsoft applications (Excel, Access, Word).
• Effective communication skills (written, verbal and presentation).
• Ability to display professionalism when dealing with difficult guests.
• Strong leadership, supervisory and interpersonal skills.
• Effective analytical skills as demonstrated in timely and appropriate issue resolution.
• Ability to be physically mobile with reasonable accommodations.
• Must be physically able to restrain combative guests and to move about property.
• Must be able to run on level surfaces, as well as up and down stairs.
• Respond to visual and aural cues.
• Ability to operate efficiently and effectively in a mentally and physically stressful environment.
• Ability to operate company motor vehicles responsibly at all times.
• Must have valid driver’s license with clean driving record.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.