Shift Supervisor - Retail Team Leader (Full-Time Benefits)

CVS Health Corporation; Virginia Beach (VA); On-site; USD 45,847,000 - 65,904,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Shift Supervisor to support the CVS Store Management team, driving store execution and performance while focusing on exceptional customer service. When management is unavailable, the Shift Supervisor leads staff and ensures opening/closing procedures are completed smoothly.

The role emphasizes leadership, customer service excellence, and maintaining store standards in a fast-paced retail environment.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Education

High School Diploma Or Equivalent Preferred But Not Required

Job description

CVS Health Corporation is seeking a Shift Supervisor to support the CVS Store Management team, driving store execution and performance while focusing on exceptional customer service. When management is unavailable, the Shift Supervisor leads staff and ensures opening/closing procedures are completed smoothly.

The role emphasizes leadership, customer service excellence, and maintaining store standards in a fast-paced retail environment.