Shift Supervisor — Production & Service Excellence

Krispy Kreme Doughnut Corporation; New Castle (DE); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

401K plan

PTO

Education Reimbursement

Life Insurance

Employee discount program

Adoption Assistance

Pet Insurance

Job summary

Krispy Kreme Doughnut Corporation is seeking Shift Supervisors who want to master their craft and help deliver a WOW experience for our customers. You will oversee an assigned shift and partner with the shop leadership team to ensure smooth operations and a strong guest experience.

The role emphasizes safety, quality, and speed while developing a high-performing team of hourly Team Members and supporting scheduling, onboarding, and training. A growth-focused environment awaits you.

Qualifications

• Two years of relevant experience.
• One year of experience supervising a team.
• Strong problem-solving skills.
• Effective written and verbal communication.
• Commitment to an equitable, unbiased culture.
• Must be 18 years of age or older.
• Travel 0-10%.
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Lead day-to-day operational excellence of the shop.
• Manage the flow of service for safety, cleanliness, quality and speed.
• Help build and lead a high performance team of hourly Team Members.
• Assist AM/GM with scheduling, onboarding, training, and shop tours.
• Provide exceptional customer service and nurture an inclusive culture.

Skills

Problem-solving

Team leadership

Communication

Safety emphasis

Job description

Krispy Kreme Doughnut Corporation is seeking Shift Supervisors who want to master their craft and help deliver a WOW experience for our customers. You will oversee an assigned shift and partner with the shop leadership team to ensure smooth operations and a strong guest experience.

The role emphasizes safety, quality, and speed while developing a high-performing team of hourly Team Members and supporting scheduling, onboarding, and training. A growth-focused environment awaits you.