Shift Supervisor Management Trainee

CVS Health; Wauwatosa (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Wauwatosa, WI, for an entry-level role focused on developing supervisory skills. The trainee will gain experience in management and customer service, with potential promotion to Operations or Shift Supervisor available after successful training completion.

Qualifications

• Relevant experience in retail preferred.
• Flexibility to work early mornings, overnights, weekends, and overtime required.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and problems.
• Maintain customer confidentiality.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the store management team by driving store execution, performance, and customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (Greet, offer help, thank)
   • Handle customer relations issues per company policy to ensure positive shopping experiences
   • Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Relevant experience in retail, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Flexibility to work early mornings, overnights, weekends, and overtime is required.

The pay range reflects the base hourly rate or full-time salary, with actual offers based on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is to help people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are available for applicants with disabilities. Contact [e-mail] or call 407-000-0000 for assistance.

Legal requirements include completing Form I-9 and presenting proof of identity and work eligibility. An Automated Employment Decision Tool will score skills and responses, with bias audit details available at www.talentify.io/bias-audit-report. NYC applicants may request alternative processes at [e-mail] or 407-000-0000.