Shift Supervisor Management Trainee

CVS Health; Fox Point (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory positions within the company. This entry-level role involves learning about store operations, managing staff, and enhancing customer service. Successful trainees may be promoted to higher supervisory roles, focusing on customer loyalty and operational excellence.

Qualifications

• High school diploma or equivalent required.
• Retail experience necessary.
• Flexible availability for various shifts.

Responsibilities

• Supervise store staff and assist with customer service.
• Lead store operations when managers are absent.
• Complete management training and develop supervisory skills.

Skills

Analytical skills

Communication skills

Deductive reasoning

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management training, and learns about key aspects of the CVS/pharmacy business, including building customer loyalty through excellent service.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These leadership roles support store management in executing store operations and enhancing performance, with a focus on customer service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent. Candidates should have retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

Additional Information:

This pay range reflects the base hourly rate or full-time salary for the position's grade. Actual offers depend on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy programs. Our goal is to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000.

All new hires must complete Form I-9 and provide proof of identity and employment eligibility. An AEDT will assess job-related skills. For NYC applicants, alternative processes or accommodations are available upon request.