Shift Supervisor Management Trainee

CVS Health; Milwaukee (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Milwaukee. This entry-level position is designed to prepare you for future supervisory roles through management training, customer service excellence, and operational understanding. Successful trainees can be promoted to supervisor positions, supporting store performance and ensuring effective operations.

Qualifications

• Preferred experience in retail and advanced communication skills.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Supervise store crew and manage activities.
• Assist customers with questions and promote positive shopping experiences.
• Lead store staff in the absence of a manager.

Skills

Analytical skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to gain supervisory responsibilities, completes basic management and operations training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These leadership roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and crews
   • Supervise store crew activities through assigning, directing, and following up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy and promote positive shopping experiences
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent. Additional experience in retail, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime, is necessary.

The pay range reflects the base hourly rate or full-time annual salary, depending on the position, with actual offers based on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is to help people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care more affordable, accessible, and seamless to promote overall well-being.

Notice

CVS Health is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide reasonable accommodations for applicants with disabilities or disabled veterans. Contact [e-mail] or call 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.