Shift Supervisor Management Trainee

CVS Health; Springfield (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health recherche un Trainee Shift Supervisor pour préparer les employés à des rôles de supervision. Les tâches incluent la supervision de l'équipe, le service client exceptionnel et la gestion quotidienne dans les magasins. Le candidat idéal maîtrisera des compétences de communication, de déduction et devra être flexible dans ses horaires.

Qualifications

• Diplôme de lycée requis.
• Expérience en vente au détail souhaitée.
• Flexibilité pour travailler tôt le matin, la nuit, les week-ends et les heures supplémentaires.

Responsibilities

• Superviser l'équipe de magasin en attribuant et en suivant les activités.
• Assister les clients avec des questions et des plaintes.
• Diriger le personnel du magasin et s'assurer du bon fonctionnement des opérations.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform tasks as directed to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support store management in driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy
   • Maintain customer confidentiality

Qualifications include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills are preferred. Flexibility to work early mornings, overnights, weekends, and overtime is required.

Additional Information:

The pay range reflects the base hourly rate or salary, depending on the position. Actual offers depend on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy initiatives, aiming to make quality care accessible, affordable, and seamless.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000.

All new hires must complete Form I-9 and provide proof of identity and work eligibility. An AEDT will score your skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.