Shift Supervisor Management Trainee

CVS Health; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Richmond, VA. This entry-level position focuses on developing supervisory skills through management training and customer service. The role involves assisting store management, leading staff when managers are absent, and delivering exceptional service to customers. Successful completion of the training will lead to eligibility for promotion into supervisory roles.

Qualifications

• High school diploma or equivalent is required.
• Retail experience necessary.
• Flexibility to work various shifts including early mornings or weekends.

Responsibilities

• Supervise store crew and manage daily store operations.
• Assist customers with inquiries and promote positive shopping experiences.
• Ensure smooth operations and complete opening and closing procedures.

Skills

Analytical skills

Advanced communication skills

Deductive reasoning

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the program, trainees become eligible for promotion to open supervisory positions. These roles support store management by driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads the store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (Greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime as needed is required.

Additional Information:

The pay range reflects the base hourly rate or full-time salary; actual offers depend on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through our health services, plans, and community pharmacists, aiming to make quality care more affordable, accessible, simple, and seamless.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities and veterans. For assistance, contact [e-mail] or call 407-000-0000. Federal law requires new hires to complete Form I-9 and provide proof of identity and work eligibility. An AEDT scores your skills and responses. For NYC applicants, alternative processes or accommodations are available.