Shift Supervisor Management Trainee

CVS Health; Peru (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a dedicated and motivated Shift Supervisor Trainee for its Peru, Illinois location. This entry-level position is designed to develop supervisory skills while providing exceptional customer service. Successful trainees will have opportunities for promotion into supervisory roles, leading the store team and ensuring smooth operations while maintaining customer loyalty. This role requires flexibility and a commitment to excellent service.

Qualifications

• Minimum requirements include a high school diploma or equivalent.
• Retail experience and advanced communication skills are necessary.
• Must be flexible to work early mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise store crew by assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture and handle customer relations.

Skills

Deductive reasoning

Analytical skills

Communication

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform assigned tasks to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support store management by driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations in accordance with company policy, promoting a positive shopping experience
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime are also necessary.

Additional Information:

This pay range reflects the base hourly rate or full-time salary; actual offers depend on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through our health services, plans, and community pharmacists, pioneering a new approach to total health—making quality care affordable, accessible, simple, and seamless.

Notice

We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities. Applicants must complete Form I-9 and present proof of work eligibility. An Automated Employment Decision Tool may be used in the hiring process. For accommodations, contact [e-mail] or 407-000-0000.