Shift Supervisor Management Trainee

CVS Health; Winamac (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position involves learning supervisory skills, managing store crew activities, and ensuring excellent customer service. Successful trainees will have opportunities for promotion after completing the training program. Ideal candidates should possess a high school diploma and relevant retail experience.

Qualifications

• High school diploma or equivalent required.
• Retail experience necessary.
• Flexibility to work early mornings, overnights, weekends, and overtime required.

Responsibilities

• Supervise store crew activities, assign tasks, and follow up.
• Communicate effectively with management and staff.
• Assist customers with questions, problems, and complaints.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Computer proficiency

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing tasks as directed to gain supervisory skills, completing basic management training, and learning about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support store management by driving store performance and ensuring excellent customer service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities, assign tasks, and follow up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Required qualifications include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills are also necessary. Flexibility to work early mornings, overnights, weekends, and overtime is required.

The pay range reflects the base hourly rate or full-time salary, with actual offers depending on experience, education, location, and other factors.

About CVS Health

CVS Health is committed to helping people achieve better health through accessible, affordable, and seamless health services, plans, and community pharmacy support.

Notice

CVS is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. Federal law mandates new hires complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available.