Shift Supervisor Management Trainee

CVS Health; Wilbraham (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Wilbraham, MA. This entry-level position prepares candidates for supervisory roles by fostering skills in management and customer service. Successful trainees may advance to supervisory positions, overseeing staff and ensuring exceptional service during shifts.

Qualifications

• Experience in retail preferred.
• Ability to work flexible hours, including early mornings, nights, weekends, and overtime.

Responsibilities

• Supervise store staff through assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform tasks as directed to develop supervisory skills, complete basic operations and management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support store management by driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store staff through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent. Experience in retail, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Ability to work flexible hours, including early mornings, nights, weekends, and overtime, is required.

The pay range reflects the base hourly rate or full-time salary; actual offers depend on experience, education, geography, and other factors.

About the company

CVS Health is committed to helping people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer, providing accommodations for applicants with disabilities. All new hires must complete Form I-9. An Automated Employment Decision Tool (AEDT) assesses job-related skills, with bias audits available. NYC applicants can request alternative processes or accommodations.