Shift Supervisor Management Trainee

CVS Health; Madison (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is looking for a Shift Supervisor Trainee in Madison, NC. This entry-level role prepares employees for supervisory positions by developing management skills and understanding store operations. The successful candidate will help lead the store team, maintain excellent customer service, and ensure smooth operations, especially during manager absences.

Qualifications

• Retail experience preferred.
• Flexibility to work early mornings, evenings, weekends, and overtime required.

Responsibilities

• Supervise store crew and assign tasks.
• Assist customers with inquiries and ensure excellent service.
• Lead staff when managers are unavailable.

Skills

Communication

Rigor

Analytical skills

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform assigned work to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are eligible for promotion to open Supervisor positions. These roles support store management in executing store operations and enhancing performance, with a focus on excellent customer service. When no manager is onsite, Supervisors lead store staff, ensure smooth operations, and oversee opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store crew by assigning and following up on activities
4. Communicate effectively with management and staff

1. Customer Service
2. Assist customers with questions, problems, and complaints
3. Promote CVS’s customer service culture (greet, offer help, thank)
4. Handle customer relations issues per company policy
5. Maintain customer confidentiality

Qualifications include a high school diploma or equivalent, retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is required.

The pay range reflects the base hourly or annual salary, depending on the position and candidate factors.

About CVS Health

Our purpose is to help people on their path to better health through accessible, affordable, and seamless health services, plans, and community pharmacy support.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. An Automated Employment Decision Tool will assess skills and responses, with bias audit reports available at www.talentify.io/bias-audit-report. NYC applicants may request alternative processes at [e-mail] or 407-000-0000.