Shift Supervisor Management Trainee

CVS Health; Southaven (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is hiring a Shift Supervisor Trainee in Southaven to develop supervisory skills and provide excellent service. This entry-level role includes managing store staff, assisting customers, and preparing for potential promotion to Operations Supervisor or Shift Supervisor. Candidates should have a high school diploma and experience in retail, with availability for flexible hours.

Qualifications

• High school diploma or equivalent required.
• Experience in retail preferred.
• Excellent communication skills and flexible schedule.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and complaints.
• Drive store performance and foster customer loyalty.

Skills

Deductive reasoning

Analytical skills

Communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These roles support the store management team by driving store performance and fostering customer loyalty through excellent service. In the absence of a manager, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Deductive reasoning, analytical, and computer skills required
• Excellent communication skills
• Flexible schedule including early mornings, overnights, weekends, and overtime as needed

Compensation: The pay range reflects the base hourly rate or salary, with actual offers based on experience, education, location, and other factors.

About CVS Health

We share a purpose: helping people on their path to better health through innovative health services, plans, and community pharmacy. Our goal is to make quality care affordable, accessible, and seamless, supporting overall well-being.

Notice

We are an Equal Opportunity Employer, providing accommodations for qualified applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000. All new hires must complete Form I-9 and prove work eligibility. An Automated Employment Decision Tool will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available.