Shift Supervisor Management Trainee

CVS Health; Hamilton (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee for a pivotal entry-level role focused on developing supervisory skills and managing store operations. This position involves customer service, basic management tasks, and prepares trainees for potential promotions within the company. Candidates should have a high school diploma and be flexible with varying hours.

Qualifications

• Retail experience preferred.
• Flexibility to work varying hours including nights and weekends.

Responsibilities

• Supervise store staff and manage daily operations.
• Assist customers with inquiries and ensure a positive shopping experience.
• Work with management to drive store performance.

Skills

Analytical skills

Communication skills

Computer skills

Customer service skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support the store management team in driving store performance and customer satisfaction. When no manager is onsite, the supervisor leads store staff and ensures smooth operations, including opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store staff by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring positive shopping experiences
   • Maintain customer confidentiality

Requirements include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

About the company

CVS Health aims to help people on their path to better health through innovative health services, plans, and community pharmacy services. We focus on making quality care affordable, accessible, and seamless to promote overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for qualified applicants with disabilities. Applicants must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool will score skills and responses. For accommodations or alternative processes, contact the provided emails or phone numbers.