Shift Supervisor Management Trainee

CVS Health; Detroit (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee to develop supervisory skills for future leadership roles. This entry-level position involves overseeing staff, fostering excellent customer service, and managing essential store operations. Ideal candidates will have a high school diploma, retail experience, and flexible availability for various shifts.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Flexibility to work various shifts, including early mornings and weekends.

Responsibilities

• Supervise store crew by directing and following up on activities.
• Assist customers with questions, problems, and complaints.
• Ensure smooth store operations when management is not onsite.

Skills

Customer Service

Communication

Management

Education

High School Diploma or Equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management and operations training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These leadership roles support the store management team by driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads staff, ensures smooth store operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
2. Work effectively with store management and staff
3. Supervise store crew through assigning, directing, and following up on activities
4. Communicate effectively with management and staff

1. Customer Service
2. Assist customers with questions, problems, and complaints
3. Promote CVS customer service culture (greet, offer help, thank customers)
4. Handle customer relations issues per company policy and promote positive shopping experiences
5. Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work various shifts including early mornings, overnights, and weekends. Overtime may be required.

This pay range reflects the base hourly or annual full-time salary, with actual offers depending on experience, education, geography, and other factors.

About the company

At CVS Health, our purpose is to help people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are provided for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.