Shift Supervisor Management Trainee

CVS Health; Pontotoc (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Pontotoc, MS. This entry-level position prepares candidates for supervisory roles through training in management and customer service. Candidates will gain skills in supervising staff, managing store operations, and enhancing customer relationships, all while contributing to a commendable customer service culture.

Qualifications

• Retail experience required.
• Flexibility to work various shifts including early mornings and weekends.

Responsibilities

• Supervise store crew by assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.

Skills

Analytical skills

Communication skills

Customer service

Deductive reasoning

Computer skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform tasks as directed to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through excellent service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles involve supporting store management in executing store operations, driving performance, and fostering customer loyalty. When no manager is onsite, the supervisor leads staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with management and staff
• Supervise store crew by assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, ensuring a positive shopping experience
• Maintain customer/patient confidentiality

Requirements include a high school diploma or equivalent. Candidates should have retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

Additional Information:

The pay range reflects the base hourly rate or salary, depending on the position and relevant factors such as experience, education, and location.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy efforts, making quality care accessible, affordable, and seamless.

Notice

We are an Equal Opportunity Employer, providing accommodations for applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000. Federal law mandates new hires complete Form I-9 with proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will score your skills. For NYC applicants, alternative processes are available.