Shift Supervisor Management Trainee

CVS Health; South Lyon (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee to develop supervisory skills for future promotions. This entry-level role involves supervising staff, enhancing customer service, and executing management duties, contributing to a culture of customer loyalty and effective store operations.

Qualifications

• Retail experience preferred.
• Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

Responsibilities

• Supervise store staff through assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.
• Handle customer relations issues according to company policy.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The Trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are eligible for promotion to open Supervisor positions. These roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the Supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store staff through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues according to company policy
   • Maintain customer confidentiality

Minimum requirements include a high school diploma or equivalent. The role requires retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

Salary ranges depend on experience, education, and location.

About the company

CVS Health is committed to helping people on their path to better health through innovative health services, plans, and pharmacy care, aiming to make quality care more accessible and affordable.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities and comply with all legal employment requirements.