Shift Supervisor: Lead Store Ops & Customer Experience

CVS Health; Odessa (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

CVS Health in Odessa, TX seeks a Shift Supervisor to support store management and drive store execution with a focus on customer service. The role leads staff when managers are not onsite and ensures opening/closing procedures are completed.

Responsibilities include supervising crew, resolving customer issues, maintaining merchandise presentation, pricing, and seasonal displays, and upholding confidentiality and safety standards.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Manage store operations in absence of a manager or supervisor to ensure smooth running of opening and closing procedures.
• Supervise the store crew by directing and following up on activities and communicating with management and staff.
• Assist customers with questions, problems and complaints and promote CVS customer service culture.
• Price merchandise, stock shelves, and manage displays and seasonal promotions while ensuring accuracy and presentation.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health in Odessa, TX seeks a Shift Supervisor to support store management and drive store execution with a focus on customer service. The role leads staff when managers are not onsite and ensures opening/closing procedures are completed.

Responsibilities include supervising crew, resolving customer issues, maintaining merchandise presentation, pricing, and seasonal displays, and upholding confidentiality and safety standards.