Shift Supervisor: Lead Store Ops & Customer Experience

CVS Health; Ellicott City (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor to support store management, drive store execution, and enhance customer loyalty through outstanding service. You will lead staff when the manager is away, ensure opening and closing procedures are completed, and uphold CVS standards.

The role emphasizes supervising crew, coordinating with management, and maintaining a positive shopping experience. A High School Diploma is preferred but not required, with full-time hours and competitive benefits.

Qualifications

• Deductive reasoning ability.
• Analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Responsibilities

• Manage store operations and support CVS Store Management.
• Coordinate with management and store crews to ensure execution.
• Supervise the store staff and follow up on activities.
• Communicate effectively with management and crews.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture and greet customers.
• Handle customer relations per company policy and maintain confidentiality.
• Merchandise and price merchandise, stock shelves and manage displays.
• Execute weekly, promotional, and seasonal merchandise displays and maintenance.
• Reset departments following planograms.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School Diploma Or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to support store management, drive store execution, and enhance customer loyalty through outstanding service. You will lead staff when the manager is away, ensure opening and closing procedures are completed, and uphold CVS standards.

The role emphasizes supervising crew, coordinating with management, and maintaining a positive shopping experience. A High School Diploma is preferred but not required, with full-time hours and competitive benefits.