Shift Supervisor: Lead Store Operations & Customer Service

CVS Health; Boston (MA); On-site; USD 23,000 - 36,000; Full time

Job summary

CVS Health in Boston is seeking a full-time Shift Supervisor to support store management, drive execution, and promote excellent customer service. You will lead staff when managers are offsite, ensure opening and closing procedures, and help maintain a smooth, friendly shopping experience.

Key requirements include deductive reasoning, strong communication and supervision skills, and flexibility for early, overnight, and weekend shifts.

Qualifications

• Deductive reasoning, analytical thinking and basic computer skills are required.
• Strong communication and supervision abilities are essential for leading teams.
• Ability to work a flexible schedule including early mornings, overnights and weekends, with overtime as needed.

Responsibilities

• Lead the store staff in the absence of a manager or Operations Supervisor.
• Ensure opening and closing procedures are completed accurately.
• Provide excellent customer service and resolve customer questions and issues per policy.
• Merchandise, stock shelves and maintain presentation of displays and signage.
• Communicate effectively with store management and crews to coordinate tasks.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High school diploma or equivalent

Job description

CVS Health in Boston is seeking a full-time Shift Supervisor to support store management, drive execution, and promote excellent customer service. You will lead staff when managers are offsite, ensure opening and closing procedures, and help maintain a smooth, friendly shopping experience.

Key requirements include deductive reasoning, strong communication and supervision skills, and flexibility for early, overnight, and weekend shifts.