Shift Supervisor: Lead Customer Service Team

PLS; Aurora (IL); On-site; USD 25,072 - 27,827; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

A leading financial services provider in Aurora, IL is looking for a Shift Supervisor to ensure outstanding customer service and meet operational goals. Responsibilities include leading the team, coaching customer service representatives, and ensuring compliance with regulations. The ideal candidate will have management experience, strong communication skills, and a commitment to customer satisfaction. Benefits include medical, dental, vision coverage, and opportunities for advancement.

Qualifications

• Minimum one year of management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage with customers and develop positive relationships.
• Strong desire to exceed corporate initiatives and inspire team excellence.

Responsibilities

• Maintain exemplary customer service and build relationships.
• Support the Assistant Store Manager in meeting goals.
• Coach CSRs on superior customer service and compliance.
• Review and approve checks within limits and resolve customer complaints.

Skills

Customer engagement

Relationship building

Leadership

Communication skills

Integrity

Job description

A leading financial services provider in Aurora, IL is looking for a Shift Supervisor to ensure outstanding customer service and meet operational goals. Responsibilities include leading the team, coaching customer service representatives, and ensuring compliance with regulations. The ideal candidate will have management experience, strong communication skills, and a commitment to customer satisfaction. Benefits include medical, dental, vision coverage, and opportunities for advancement.