Shift Supervisor - Customer Experience Leader

PLS; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

A leading financial services provider in Indianapolis is seeking a Shift Supervisor to ensure outstanding customer service and team leadership. The role includes overseeing daily operations, supporting marketing efforts, and handling customer complaints. Candidates should have at least one year of management experience in retail or financial services, possess strong communication skills, and be comfortable engaging with customers. Flexibility in scheduling is essential for this position.

Qualifications

• A minimum of one year of management experience, preferably in retail or financial services.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• English fluency is required; bilingual in English/Spanish is a plus.

Responsibilities

• Ensure excellent customer service and maintain a strong customer service culture.
• Assist the Assistant Store Manager with daily store operations.
• Supervise the team's activities in absence of higher management.

Skills

Customer engagement

Relationship building

Communication skills

Team motivation

Integrity

Job description

A leading financial services provider in Indianapolis is seeking a Shift Supervisor to ensure outstanding customer service and team leadership. The role includes overseeing daily operations, supporting marketing efforts, and handling customer complaints. Candidates should have at least one year of management experience in retail or financial services, possess strong communication skills, and be comfortable engaging with customers. Flexibility in scheduling is essential for this position.