Shift Supervisor: Lead Crew & Guest Experience

LaMar's Donuts and Coffee; Wichita (KS); On-site; USD 14,464 - 24,108; Full time

Job summary

LaMar's Donuts and Coffee in Wichita, KS is seeking a Shift Manager to supervise staff and run shifts when the Store Manager is not on duty. You will direct daily routines, interact with customers, and ensure a satisfactory experience.

Responsibilities include opening and closing, scheduling, training, food safety, inventory, and cash handling. You will coordinate with store leadership, address customer concerns, and maintain quality standards to support smooth store operations.

Qualifications

• Ability to read and interpret business operations and communicate clearly.
• Experience supervising a team and ensuring customer satisfaction.

Responsibilities

• Open and close the store as needed.
• Hire and fire staff under direction of management.
• Create and distribute crew schedules and ensure adherence.
• Supervise staff to maintain customer satisfaction.
• Train new crew on food preparation and serving duties.
• Provide guidance on food safety, sanitation, and company policies.
• Assist with inventory and report shortages or discrepancies.
• Oversee cash handling and payments processing.
• Address customer complaints and feedback.
• Perform other duties as assigned.

Skills

Oral Communication

Written Communication

Customer Service

Organization

Supervisory Skills

Computer Literacy

Keyboard Skills

Job description

LaMar's Donuts and Coffee in Wichita, KS is seeking a Shift Manager to supervise staff and run shifts when the Store Manager is not on duty. You will direct daily routines, interact with customers, and ensure a satisfactory experience.

Responsibilities include opening and closing, scheduling, training, food safety, inventory, and cash handling. You will coordinate with store leadership, address customer concerns, and maintain quality standards to support smooth store operations.