Shift Supervisor: Lead Craft Coffee & Customer Experience

Starbucks Corp.; Mount Pleasant (MI); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid vacation

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a fast-paced coffeehouse and deliver a welcoming experience for customers and the community.

You will coach teammates, manage daily operations, ensure quality beverages and food, and uphold store standards and safety. The role requires flexible hours, strong communication, and a collaborative approach to service excellence.

Qualifications

• Six months of experience in a customer-facing role.
• Ability to coach team members in food/beverage prep to standard recipes.
• Experience delegating tasks and coordinating two or more staff.

Responsibilities

• Lead by example to deliver quality beverages and food.
• Coach and develop team members to follow standard recipes and procedures.
• Ensure store policies, cash handling, safety and security are maintained.
• Provide a warm, welcoming experience to every customer and community.

Skills

Customer service

Leadership

Communication

Team management

Flexibility

Retail knowledge

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a fast-paced coffeehouse and deliver a welcoming experience for customers and the community.

You will coach teammates, manage daily operations, ensure quality beverages and food, and uphold store standards and safety. The role requires flexible hours, strong communication, and a collaborative approach to service excellence.