Shift Supervisor: Lead Craft Coffee & Customer Connection

Starbucks; Ann Arbor (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Tuition reimbursement

Job summary

Starbucks is seeking a shift supervisor to lead with craft and heart, ensuring every shift creates a warm, welcoming space for the community. The role focuses on coaching staff, maintaining store standards, and delivering quality beverages and food with exceptional customer service.

As a partner, you gain access to comprehensive benefits, opportunities for growth, and a supportive environment that values meaningful moments with customers.

Qualifications

• Six (6) months of customer-facing experience.
• Available to work flexible hours including mornings, evenings, weekends, nights and/or holidays.
• Maintain regular attendance and punctuality with or without accommodation.
• Prepare and coach the preparation of beverages/food to standard recipes or customized for customers.
• At least six (6) months of experience delegating tasks to two or more employees.

Responsibilities

• Lead shift operations to ensure quality beverages and food and a welcoming customer experience.
• Coach and direct team members to deliver fast, friendly service and maintain store standards.

Skills

Direct others

Customer service

Team leadership

Job description

Starbucks is seeking a shift supervisor to lead with craft and heart, ensuring every shift creates a warm, welcoming space for the community. The role focuses on coaching staff, maintaining store standards, and delivering quality beverages and food with exceptional customer service.

As a partner, you gain access to comprehensive benefits, opportunities for growth, and a supportive environment that values meaningful moments with customers.