Shift Supervisor - Lead Craft Coffee & Customer Care

Starbucks Corp.; Concord (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Tuition assistance through Starbucks/G

Paid vacation

401(k) plan with company match

Employee stock purchase program

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead a busy coffeehouse, ensuring a welcoming space for customers and a smooth shift operation. You will oversee barista tasks, quality beverage preparation, and adherence to safety and cash handling procedures.

Strong communication and teamwork are essential for coaching staff and maintaining service standards. This role emphasizes craft, heart, and customer connection, with opportunities for growth and benefit programs as part of the

Qualifications

• Six months of experience in a customer-facing role.
• Ability to delegate tasks and coordinate a small team.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Lead the shift to maintain a welcoming, customer-focused environment.
• Ensure quality beverages and food products meet standards.
• Manage cash handling, safety and security procedures.
• Coach and develop team members during the shift.

Skills

Supervisory leadership

Customer service

Staff coaching

Cash handling

Food & beverage prep

Safety compliance

Team collaboration

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead a busy coffeehouse, ensuring a welcoming space for customers and a smooth shift operation. You will oversee barista tasks, quality beverage preparation, and adherence to safety and cash handling procedures.

Strong communication and teamwork are essential for coaching staff and maintaining service standards. This role emphasizes craft, heart, and customer connection, with opportunities for growth and benefit programs as part of the