Shift Supervisor - Craft Coffee & Team Leadership

Starbucks Corp.; Charlotte (NC); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Paid vacation

Sick time

Disability coverage

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a busy coffeehouse with craft and heart. You will ensure welcoming service, coach teammates, and uphold quality beverages and food per standard recipes.

This role emphasizes consistent attendance, flexibility across shifts, and strong customer interactions. Benefits include comprehensive coverage and growth opportunities while supporting the community you serve.

Qualifications

• Six months of experience interacting with customers and fulfilling requests.
• Six months of experience delegating tasks to two or more employees.
• Availability to work flexible hours, including early mornings, evenings, weekends, nights and/or holidays.
• Ability to coach and prepare beverages and food to standard recipes, with substitutions as needed.
• Ability to direct the work of others and coordinate tasks within a team.
• Knowledge of the retail environment and strong interpersonal skills.

Responsibilities

• Prepare and coach the preparation of beverages and food to standard recipes.
• Lead and delegate tasks to team members to ensure smooth service.
• Greet customers, take orders and respond to requests with courtesy.
• Maintain store policies, cash handling, and safety standards.

Skills

Attendance

Flexible hours

Customer service

Food prep

Delegation

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a busy coffeehouse with craft and heart. You will ensure welcoming service, coach teammates, and uphold quality beverages and food per standard recipes.

This role emphasizes consistent attendance, flexibility across shifts, and strong customer interactions. Benefits include comprehensive coverage and growth opportunities while supporting the community you serve.