Shift Supervisor: Lead Coffee Craft & Customer Experience

Starbucks Corp.; City of Rochester (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition coverage: Starbucks CollegeACH

Job summary

Starbucks Coffee Company seeks a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide the team to deliver quality beverages and food while upholding store standards and safety.

You will delegate tasks, coach staff, and ensure smooth operations during all shifts, including adapting to customer needs and maintaining a positive guest experience.

Qualifications

• Six months of experience in a customer-facing role.
• Experience delegating tasks to staff and coordinating two or more employees.
• Ability to coach food and beverage preparation to standard recipes; adapt as needed.
• Follow store policies, cash handling, safety and security requirements.

Responsibilities

• Direct the work of others to maintain smooth service flow.
• Coach the preparation of beverages and foods to standard recipes.
• Delegate tasks and coordinate shifts for two or more employees.
• Maintain store policies, cash handling, safety and security.

Skills

Lead others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company seeks a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide the team to deliver quality beverages and food while upholding store standards and safety.

You will delegate tasks, coach staff, and ensure smooth operations during all shifts, including adapting to customer needs and maintaining a positive guest experience.