Shift Supervisor - Lead, Coach & Delight Guests

Wendy’s - Yellow Cab Holdings; New Holland (Lancaster County); On-site; USD 22,000 - 29,000; Full time

Job summary

Wendy’s - Yellow Cab Holdings is seeking a Shift Supervisor to lead daily operations at our New Holland restaurant. You will train and support team members, set up registers, and ensure readiness for opening or closing shifts while maintaining food safety and service standards.

This role requires at least 1 year in a restaurant or customer service setting, with supervisory experience preferred. ServSafe certification during training is provided, and reliable transportation is expected for

Qualifications

• High school diploma or GED required.
• 1+ year in restaurant/retail/customer service; 6+ months supervisory experience preferred.
• Ability to multitask, motivate team, and resolve customer concerns professionally.
• Willingness to complete ServSafe certification during training.

Responsibilities

• Train and support your team by coaching crew members and reinforcing food safety practices.
• Oversee daily operations including setup, opening/closing duties, and ensuring readiness for shifts.
• Deliver excellence by maintaining quality, safety, and service standards in all tasks.
• Lead by example by supervising, coordinating, and delegating tasks within a fast-paced environment.
• Address customer feedback and operational challenges with professionalism and care.

Skills

Multitasking

Team motivation

Customer concerns resolution

Education

High school diploma or GED

Job description

Wendy’s - Yellow Cab Holdings is seeking a Shift Supervisor to lead daily operations at our New Holland restaurant. You will train and support team members, set up registers, and ensure readiness for opening or closing shifts while maintaining food safety and service standards.

This role requires at least 1 year in a restaurant or customer service setting, with supervisory experience preferred. ServSafe certification during training is provided, and reliable transportation is expected for