Shift Supervisor: Lead, Coach & Customer Champion

Duchess; Ashland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-paid life insurance

Weekly pay

401(k) with company match

Paid time off

Performance bonuses

Job summary

Duchess in Ashland, OH is seeking a Shift Supervisor to lead daily store operations, coach team members, and deliver excellent customer service. You’ll support the management team and help ensure smooth inventory, safety, and guest experiences.

This role requires 1+ year of leadership in retail or food service, strong communication, scheduling, and familiarity with POS systems. Weekly pay and comprehensive benefits accompany growth opportunities.

Qualifications

• Education – High school diploma or equivalent.
• Experience – 1+ year of leadership experience in retail or food service.
• Leadership – A team-first mindset with strong communication skills.
• Operations – Comfortable with scheduling, inventory, and basic store systems.
• Tech comfort – Familiar with POS systems and basic software (Word, Excel, Email).
• ServeSafe certification – Required or willingness to obtain.
• Customer focus – Committed to creating a welcoming experience for every guest.

Responsibilities

• Support store operations including inventory and shift leadership.
• Coach and train team members to deliver friendly, efficient service.
• Ensure the store stays clean, safe, and customer-ready.
• Build relationships with customers, vendors, and your team.
• Other Qualifications include, but are not limited to walking, standing, squatting, lifting, carrying, and reaching.

Skills

Leadership

Customer Service

Scheduling

Inventory Management

Training

Communication

Teamwork

POS proficiency

Education

High school diploma or equivalent

Tools

POS systems

Excel

Word

Job description

Duchess in Ashland, OH is seeking a Shift Supervisor to lead daily store operations, coach team members, and deliver excellent customer service. You’ll support the management team and help ensure smooth inventory, safety, and guest experiences.

This role requires 1+ year of leadership in retail or food service, strong communication, scheduling, and familiarity with POS systems. Weekly pay and comprehensive benefits accompany growth opportunities.