Shift Supervisor: Lead a High-Impact Hospitality Team

Shake Shack; Watertown (MA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Weekly Pay

Performance bonuses

Medical, Dental, Vision Insurance

Flexible Spending Accounts

401(k) plan with Company Match

Paid Time Off/ Sick Time

Paid Parental Leave

Employee Resource Groups

Career development opportunities – we\

Eligibility criteria applies

Job summary

Shake Shack in Watertown, MA is hiring for a shift leadership role focused on guiding the team to deliver safe, clean, fast, and high‑quality service. You will supervise hourly Team Members, participate in interviews, and assist with operational support including purchasing and inventory.

We value problem solving, effective communication, and a passion for hospitality. Enjoy competitive hourly pay, growth opportunities, and a supportive team environment at Shake Shack.

Qualifications

• At least 1 year of restaurant leadership experience supervising a team.
• Food Safety Certification according to local jurisdiction.
• Strong problem solving skills.
• Effective communication skills, both written and verbal.

Responsibilities

• Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed.
• Help build and lead high performing team of hourly Team Members.
• May assist with operational support functions (i.e. Purchasing, Receiving, Inventory, etc.)
• Participates in applicant interviews and assists with employee relations.

Skills

Restaurant leadership

Strong problem solving

Effective communication

Job description

Shake Shack in Watertown, MA is hiring for a shift leadership role focused on guiding the team to deliver safe, clean, fast, and high‑quality service. You will supervise hourly Team Members, participate in interviews, and assist with operational support including purchasing and inventory.

We value problem solving, effective communication, and a passion for hospitality. Enjoy competitive hourly pay, growth opportunities, and a supportive team environment at Shake Shack.