Shift Supervisor - Launch Family Entertainment, Norwood

Momentum Enterprises; Norwood (MA); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Momentum Enterprises seeks a Shift Supervisor for Launch Family Entertainment in Norwood, MA. You will lead daily operations, oversee a team, and deliver a high-quality guest experience for kids and families.

This hands-on leadership role requires managing schedules, mentoring staff, and upholding safety and cleanliness standards while maintaining momentum across Momentum's brands.

Formación

• Previous supervisory or leadership experience in a fast-paced environment.
• Strong communication and people skills, comfortable managing a team and connecting with guests.
• Able to multitask and stay calm under pressure.
• Self-motivated, dependable, and well-organized.
• At least 18 years old, with a high school diploma or equivalent.
• Able to stand for long periods and lift up to 50 lbs.
• ServSafe certification a plus, or willing to obtain within 90 days.

Responsabilidades

• Oversee day-to-day facility operations, including opening and closing duties.
• Supervise, train, and support staff on shift.
• Monitor safety protocols and keep the facility clean and well-maintained.
• Make sure guests get friendly, responsive service at every touchpoint.
• Handle scheduling, reports, and inventory management.
• Resolve guest concerns promptly and professionally.
• Act as the link between staff and management, modeling Momentum's core values.

Conocimientos

Supervisory experience

Strong communication

People skills

Multitasking

Calm under pressure

Organized

ServSafe certification

Educación

High school diploma or equivalent

Descripción del empleo

Full-Time & Part-Time Opportunities

Ready to run the show? Launch Family Entertainment in Norwood is hiring a Shift Supervisor to lead daily operations and make sure every guest, kids and parents alike, has a great experience. This is a hands-on leadership role: you'll run shifts, lead a team, and be the person staff and guests count on to keep things running smoothly.

Pay

$20–$22/hour

Schedule

Part-time & full-time, weekends, holidays, and evenings as needed

Now interviewing, start dates available soon

What You'll Do

• Oversee day-to-day facility operations, including opening and closing duties
• Supervise, train, and support staff on shift
• Monitor safety protocols and keep the facility clean and well-maintained
• Make sure guests get friendly, responsive service at every touchpoint
• Handle scheduling, reports, and inventory management
• Resolve guest concerns promptly and professionally
• Act as the link between staff and management, modeling Momentum's core values

What We're Looking For

• Previous supervisory or leadership experience in a fast-paced environment
• Strong communication and people skills, comfortable managing a team and connecting with guests
• Able to multitask and stay calm under pressure
• Self-motivated, dependable, and well-organized
• At least 18 years old, with a high school diploma or equivalent
• Able to stand for long periods and lift up to 50 lbs
• ServSafe certification a plus, or willing to obtain within 90 days

What You Get

• Paid training and ongoing professional development
• A real path to advancement and leadership
• Retirement savings for all employees
• Medical, dental, and PTO for full-time employees
• Perks across Momentum's brands: My Gym, Launch, Retro Fitness, Club Elevate, Wimbledon, The Newport Venture

Launch Family Entertainment, Norwood MA. Powered by Momentum Enterprises. Equal opportunity employer.

Salary: $20 - $22 per hour